Help Centre
Everything you need to know about ordering, gifting and delivery with Cocoa Crush.
Shipping & Delivery
Will my gift arrive on time?
We know timing matters, especially when it comes to gifts! 💛
Orders are generally prepared for dispatch within 1–2 business days, unless you've selected a later preferred dispatch date in your cart.
Estimated delivery times after dispatch are:
- North Island: 1–3 business days
- South Island: 2–4 business days
While we can't guarantee delivery on a specific date, we recommend ordering ahead of special occasions to allow for any unexpected courier delays.
Where do you deliver?
We currently deliver throughout New Zealand, including the North and South Islands.
We don't currently offer online checkout for deliveries to the Chatham Islands. If you'd like to send a Cocoa Crush gift box there, please email us at hello@cocoacrush.co.nz for a personalised freight quote.
Can I choose a delivery date?
Not quite, but you can choose when your gift is sent! 💛
In your cart, you can select your preferred dispatch date so we know when you'd like your gift box to leave us.
While we can't guarantee an exact delivery date, estimated delivery times after dispatch are:
- North Island: 1–3 business days
- South Island: 2–4 business days
We recommend allowing a little extra time for special occasions, just in case of unexpected courier delays.
Do you offer same-day delivery?
We don’t currently offer same-day delivery, but we prioritise fast dispatch so your gift arrives promptly.
How much does shipping cost?
We offer tracked delivery throughout New Zealand, with shipping rates starting from:
- Single Mini Crush: $6.95 NZ-wide
- North Island: From $12.95 for larger or multiple gift-box orders
- South Island: From $16.95 for larger or multiple gift-box orders
Shipping is calculated at checkout based on your order weight and delivery destination.
Chatham Islands deliveries
We don't currently offer online checkout for deliveries to the Chatham Islands. If you'd like to place an order, please contact us at hello@cocoacrush.co.nz for a personalised freight quote.
Orders & Gifting
Can I send a gift directly to someone?
Absolutely—this is what we’re all about. Simply enter the recipient’s address at checkout.
Can I personalise my gift box?
Absolutely! 💛 You can include a personalised gift message when selecting your gift box or at checkout. We'll print your message and place it inside the lid, making your gift that little bit more special.
Want to make it even more personal? You can add your favourite photograph to selected gift boxes for just $4. We'll print your photo and include it in a gorgeous little gold heart stand for your recipient to keep.
Simply select the photo add-on on the product page and upload your image before adding the gift box to your cart.
Can I choose what's inside my Blind Date gift box?
That's part of the fun — it's a mystery! 👀
With Blind Date, you choose your budget and colour theme (pink, blue, green or brown), or select *Surprise Me* and leave it all to us!
We'll handpick a selection of delicious chocolates and treats to complement your chosen colour, with three budget options: $49.90, $59.90 and $69.90.
Every Blind Date is different, so the exact contents can't be selected or requested. But that's what makes it a little more exciting! 💛
Will the recipient see the price?
No—our gift boxes never include invoices or pricing details.
Can I order in advance?
Absolutely! 💛 Planning ahead is always a good idea, especially when it comes to special occasions.
You can place your order in advance and select your preferred dispatch date in your cart. We'll prepare your gift box to be sent on your chosen date, so you can get your gifting sorted ahead of time!
We also offer pre-orders for selected seasonal collections, allowing you to secure your gifts before they're ready to dispatch. Any specific dispatch dates or timeframes will be noted on the product page.
Just remember, your dispatch date is when your gift leaves us, not when it arrives. We recommend allowing a few extra days for delivery, as courier timeframes can vary.
Do you offer corporate or bulk orders?
Absolutely! 💛 Whether you're thanking clients, celebrating your team or sending a little appreciation, we've got gifting covered.
We offer beautifully presented gift boxes for businesses of all sizes, with options for personalised messages, company branding and delivery to one or multiple addresses.
Head over to our Corporate Gifting page to explore your options and request a personalised quote.
Products & Dietary Information
What’s inside your gift boxes?
Our gift boxes are filled with delicious chocolates, tempting treats and little indulgences worth having a crush on! 🤎
Each gift box has its own personality, with a selection of goodies chosen to complement its colour theme.
You can see exactly what's included in each box on its product page, unless you're choosing our Blind Date mystery box — where the surprise is all part of the fun! 👀
How long do the chocolates and treats last?
All products are supplied within their best-before dates, and we aim to provide the best possible shelf life. As our gift boxes contain a range of artisan and premium chocolates and treats from different suppliers, shelf lives may vary between products. Some chocolates and treats are made in smaller batches and naturally have shorter best-before periods. For the best flavour and freshness, we recommend enjoying your chocolates and treats before the best-before dates shown on the individual products.
We recommend keeping all chocolates and treats away from direct sunlight and heat. Chocolate is best stored in a cool, dark, dry place. We don't recommend storing it in the fridge, as this can affect its flavour and cause condensation, which may lead to chocolate bloom. Chocolate bloom is the white coating that sometimes appears when temperature changes cause the cocoa butter to separate.
Do you cater for allergies or dietary requirements?
Our gift boxes contain a variety of chocolates and treats, some of which may contain common allergens such as milk, nuts, gluten and soy.
While we include product details on our website, we're unable to guarantee that our gift boxes are suitable for specific allergies or dietary requirements.
If you're purchasing a gift for someone with allergies, we recommend checking the individual products and their ingredient labels before ordering.
Our Blind Date mystery boxes may not be suitable for anyone with allergies or specific dietary requirements, as the contents are a surprise.
If you have specific needs, please contact us before ordering.
Where can I find ingredient or allergen information?
Ingredient and allergen information is available on the individual product packaging within your box. We strongly advise anyone with allergies to read the product labels carefully before consuming.
Returns & Issues
What if something arrives damaged?
Oh no! We're sorry if something hasn't arrived quite right. 💛
If your gift box arrives damaged, faulty or with something missing, please email us at hello@cocoacrush.co.nz as soon as reasonably possible, preferably within 14 days of delivery.
Include your order number, a brief description of the issue and photos where applicable, so we can help put things right.
We'll assess the issue and arrange an appropriate remedy in accordance with your rights under the Consumer Guarantees Act 1993.
Can I return a gift box?
Due to the perishable nature of our products, we’re unable to accept returns if you have changed your mind.
What if my order doesn’t arrive?
If your order hasn’t arrived within the expected timeframe, please get in touch and we’ll investigate it for you.
Still need help?
We’re here to help.
Feel free to reach out at hello@cocoacrush.co.nz and we’ll get back to you as soon as possible.