Help Centre
Everything you need to know about ordering, gifting and delivery with Cocoa Crush.
Shipping & Delivery
Will my gift arrive on time?
We know timing matters—especially for gifts. Orders are typically processed within 1–2 business days, and you'll receive a tracking email as soon as your order is on its way.
Estimated delivery times after dispatch are:
- North Island: 1–3 business days
- South Island: 2–4 business days
While we can't guarantee delivery dates, we do everything we can to get your gift delivered as quickly as possible.
Where do you deliver?
We currently deliver throughout New Zealand, including the North and South Islands.
We don't currently offer online checkout for deliveries to the Chatham Islands. If you'd like to send a Cocoa Crush gift box there, please email us at hello@cocoacrush.co.nz for a personalised freight quote.
How long does delivery take?
- North Island: 1-3 business days
- South Island: 2-4 business days
Orders are typically processed within 1–2 business days. Delivery times are estimates and may vary during busy periods or for rural addresses.
Can I choose a delivery date?
At this stage, we can't guarantee specific delivery dates. If you're ordering for a special occasion, we recommend placing your order as early as possible.
If you have a special request, please contact us before placing your order and we'll do our best to help.
Do you offer same-day delivery?
We don’t currently offer same-day delivery, but we prioritise fast dispatch so your gift arrives promptly.
How much does shipping cost?
North Island: $9.95
South Island: $14.95
Shipping costs are calculated at checkout based on your delivery address.
We don't currently offer online checkout for deliveries to the Chatham Islands. If you'd like to place an order for delivery to the Chatham Islands, please contact us at hello@cocoacrush.co.nz for a personalised freight quote.
Orders & Gifting
Can I send a gift directly to someone?
Absolutely—this is what we’re all about. Simply enter the recipient’s address at checkout.
Can I include a gift message?
Yes! You can add a personalised message when selecting your gift box or at checkout, and we’ll include it in the box.
Will the recipient see the price?
No—our gift boxes never include invoices or pricing details.
Can I order in advance?
We recommend placing your order a few days ahead of when you’d like it delivered, especially during busy periods (for example Valentine's Day).
Do you offer corporate or bulk orders?
Yes, we do. Cocoa Crush gift boxes are perfect for client gifting, team celebrations or events. Please get in touch to discuss your requirements.
Products & Dietary Information
What kind of chocolates are included?
We mix artisan favourites with a few well-loved classics — all chosen for how good they taste and how good they look together. Each box is thoughtfully put together to feel extra special from the moment it’s opened.
How long do the chocolates last?
All products are supplied within their best-before dates, and we aim to provide the longest shelf life possible. As our gift boxes contain a range of artisan and premium chocolates from different suppliers, shelf lives may vary between products. Some chocolates are made in smaller batches and naturally have shorter best-before periods. For the best flavour and freshness, we recommend enjoying your chocolates before the best-before dates shown on the individual products.
Chocolate is best stored in a cool, dark, dry place. We don't recommend storing chocolate in the fridge, as this can affect its flavour and cause condensation, which may lead to chocolate bloom. Chocolate bloom is the white coating that sometimes appears on chocolate when temperature changes cause the cocoa butter to separate.
Do you offer dairy-free, gluten-free or vegan options?
Some of our products may be suitable for specific dietary needs, but not all boxes are guaranteed to meet strict dietary requirements. If you have specific needs, please contact us before ordering.
Where can I find ingredient or allergen information?
Ingredient and allergen information is available on the individual product packaging within your box. We strongly advise anyone with allergies to read the product labels carefully before consuming.
Returns & Issues
What if something arrives damaged?
We take great care in packaging, but if something isn’t right, please contact us within 48 hours of delivery with photos and we’ll make it right.
Can I return a gift box?
Due to the perishable nature of our products, we’re unable to accept returns if you have changed your mind.
What if my order doesn’t arrive?
If your order hasn’t arrived within the expected timeframe, please get in touch and we’ll investigate it for you.
Still need help?
We’re here to help.
Feel free to reach out at hello@cocoacrush.co.nz and we’ll get back to you as soon as possible.