Shipping policy

Order Processing
Orders are generally prepared for dispatch within 1–2 business days, unless a later preferred dispatch date has been selected at checkout or a different timeframe is specified for a product.

Orders are not processed or dispatched on weekends or public holidays.

During busy periods (such as holidays, promotional events or product launches), processing times may be slightly longer.

Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information so you can follow your parcel's journey.

Shipping Timeframes
Estimated delivery timeframes after dispatch are:

  • North Island: 1–3 business days 
  • South Island: 2–4 business days 
  • These delivery timeframes are estimates only and may vary depending on your location, rural delivery, weather conditions, public holidays, and courier network demand.

Shipping Rates
We offer tracked delivery throughout New Zealand.

  • Single Mini Crush: $6.95 NZ-wide
  • North Island: From $12.95 for larger or multiple gift-box orders
  • South Island: From $16.95 for larger or multiple gift-box orders

Shipping costs are calculated at checkout based on the combined order weight and delivery destination.

We don't currently offer online checkout for deliveries to the Chatham Islands. For a personalised freight quote, please contact hello@cocoacrush.co.nz.

Signature Required
Unless otherwise requested by the customer or where an existing Authority to Leave (ATL) arrangement applies, orders are sent using a signature-required delivery service to help ensure your gift box arrives safely.

Multiple Shipments
Orders containing products from different gift-box ranges may be sent in separate shipments, as shown at checkout. If we choose to divide an order into additional shipments after it has been placed, no extra shipping charges will apply.

Delivery Information
Please ensure all delivery details are entered correctly at checkout.

We are not responsible for orders delivered to an incorrect address supplied by the customer.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

If you have a standing Authority to Leave (ATL) arrangement with the delivery carrier, your parcel may be left in accordance with that arrangement, even if it has been sent using a signature-required service.

Authority to Leave (ATL)
If you request that your parcel be sent with Authority to Leave (ATL), or if you have an existing Authority to Leave arrangement with the courier, you acknowledge that your parcel may be left unattended at the delivery address. Once the parcel has been delivered in accordance with those instructions or arrangements, responsibility for the parcel passes to you. Cocoa Crush NZ is not responsible for loss, theft, or damage after delivery has been confirmed by the courier.

Delays & Courier Issues
While we work with trusted delivery partners through our shipping network, delivery timeframes are estimates only and may be affected by factors outside our control, including:

  • Courier network delays
  • Weather events
  • Public holidays
  • High parcel volumes
  • Other unforeseen disruptions

If we become aware of a significant delay before your order has been dispatched, we'll contact you as soon as possible. If your order has not yet been dispatched, you may choose to cancel your order for a full refund.

Once an order has been dispatched, delivery timeframes cannot be guaranteed. While courier delays and circumstances outside our reasonable control may affect delivery, nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within a reasonable timeframe of receiving your order.

To help us assess your claim, we may request photographs of the parcel, packaging, and damaged items.

Where appropriate, we'll arrange a replacement, refund, or other suitable remedy in accordance with the Consumer Guarantees Act 1993.

Temperature Sensitivity (Chocolate Care)
Chocolate is sensitive to heat.

While we take care to package your order appropriately for transit, we cannot guarantee that products won't soften or melt during periods of high temperatures or if parcels are left unattended after delivery.

We recommend selecting a delivery address where someone will be available to receive your parcel promptly or bringing your parcel inside as soon as possible after delivery.

If your order arrives damaged or in an unsatisfactory condition, please contact us so we can assess the issue and arrange an appropriate remedy where required by law.

Delivery Dates
We don't guarantee delivery on specific dates.

If your order is for a birthday, celebration, or other special occasion, we recommend placing your order well in advance to allow for any unexpected courier delays.

Contact Us
If you have any questions about shipping or your order, we'd love to help. Please contact us at hello@cocoacrush.co.nz.