Shipping policy
Order Processing
All orders are processed within 1–2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods (such as holidays, promotional events, or product launches), processing times may be slightly longer.
Shipping Timeframes
Estimated delivery timeframes after dispatch are:
- North Island: 1–3 business days
- South Island: 2–4 business days
These delivery timeframes are estimates only and may vary depending on your location, rural delivery, weather conditions, public holidays, and courier network demand.
Shipping Rates
Shipping within New Zealand is charged as follows:
- North Island: $9.95
- South Island: $14.95
Shipping charges are applied at checkout based on your delivery address.
We don't currently offer online checkout for deliveries to the Chatham Islands. If you'd like to place an order for delivery to the Chatham Islands, please contact us at hello@cocoacrush.co.nz for a personalised freight quote.
Multiple Shipments
While we aim to dispatch all items in a single shipment, some orders may be sent in multiple shipments. If this occurs, we will notify you and provide tracking information where available. There will be no additional shipping charge for any additional shipments initiated by Cocoa Crush NZ.
Delivery Information
Please ensure all delivery details are entered correctly at checkout.
We are not responsible for orders delivered to an incorrect address supplied by the customer.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
If you have a standing Authority to Leave (ATL) arrangement with your courier, your parcel may be left in accordance with that arrangement, even if it has been sent using a signature-required service.
Authority to Leave (ATL)
If you request that your parcel be sent with Authority to Leave (ATL), or if you have an existing Authority to Leave arrangement with the courier, you acknowledge that your parcel may be left unattended at the delivery address. Once the parcel has been delivered in accordance with those instructions or arrangements, responsibility for the parcel passes to you. Cocoa Crush NZ is not responsible for loss, theft, or damage after delivery has been confirmed by the courier.
Delays & Courier Issues
While we work with trusted courier partners, delivery timeframes are estimates only and may be affected by factors outside our control, including:
- Courier network delays
- Weather events
- Public holidays
- High parcel volumes
- Other unforeseen disruptions
If we become aware of a significant delay before your order has been dispatched, we'll contact you as soon as possible. If your order has not yet been dispatched, you may choose to cancel your order for a full refund.
Once an order has been dispatched, we cannot guarantee delivery timeframes and are not responsible for delays caused by courier services or circumstances beyond our control.
Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within a reasonable timeframe of receiving your order.
To help us assess your claim, we may request photographs of the parcel, packaging, and damaged items.
Where appropriate, we'll arrange a replacement, refund, or other suitable remedy in accordance with the Consumer Guarantees Act 1993.
Temperature Sensitivity (Chocolate Care)
Chocolate is sensitive to heat.
While we take care to package your order appropriately for transit, we cannot guarantee that products won't soften or melt during periods of high temperatures or if parcels are left unattended after delivery.
We recommend selecting a delivery address where someone will be available to receive your parcel promptly or bringing your parcel inside as soon as possible after delivery.
Delivery Dates
We don't guarantee delivery on specific dates.
If your order is for a birthday, celebration, or other special occasion, we recommend placing your order well in advance to allow for any unexpected courier delays.
Contact Us
If you have any questions about shipping or your order, we'd love to help. Please contact us at hello@cocoacrush.co.nz.