Privacy policy

Last updated: 22 July 2026

At Cocoa Crush NZ, we believe gifting should feel effortless, thoughtful, and special. We also take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.

Cocoa Crush NZ operates this website and store, including all related content, features, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide a seamless and secure shopping experience.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or could reasonably be linked to you.

Depending on how you interact with us, we may collect:

  • Contact details – name, billing/shipping address, phone number, email
  • Payment information – payment method, billing information and transaction details. We do not store your full payment card details
  • Account details – username, password, preferences
  • Order and shopping activity – items viewed, added to cart, purchased, returned, or exchanged
  • Communications – messages you send us (e.g. customer support enquiries)
  • Device and technical data – IP address, browser type, device information
  • Usage data – how you browse and interact with our website

How We Collect Your Information

We collect personal information in a few ways:

  • Directly from you – when you place an order, create an account, or contact us
  • Automatically – through cookies and similar technologies when you browse our site
  • From service providers – such as payment processors and platform providers
  • From partners or third parties – where permitted by law

How We Use Your Personal Information

We use your information to provide a smooth, enjoyable, and secure experience:

To fulfil your orders

To process payments, prepare and deliver your chocolate gift boxes, manage returns or exchanges, and keep you updated on your order.

To personalise your experience

To remember your preferences and show you products you’re likely to love.

For marketing and promotions

To send you updates, offers, and inspiration (you can unsubscribe anytime).

To keep things secure

To prevent fraud, protect your information, and maintain a safe shopping experience.

To communicate with you

To respond to enquiries and provide customer support.

For legal reasons

To comply with applicable laws and protect our business.

How We Share Your Information

We only share your information when necessary, including:

  • With trusted service providers that help us operate our business, including payment processing, order fulfilment, shipping, customer reviews, website analytics and marketing services.
  • With marketing and advertising partners (such as Meta) to measure the effectiveness of our advertising, understand website activity, and show relevant ads where permitted by law
  • With Shopify, who powers our store and helps improve services
  • When required by law or legal processes
  • If you request or consent to sharing (e.g. social media integrations)

We may share limited information with trusted technology partners that help us understand website performance, improve our Services, measure advertising effectiveness, and personalise customer experiences. Where possible, information shared for these purposes is protected using industry-standard security measures.

We do not sell your personal information.

Our Relationship with Shopify

Our store is hosted by Shopify. This means some of your information is processed by Shopify to help operate and improve the store experience.

Shopify may use data across multiple merchants to enhance services like personalised recommendations and advertising. In these cases, Shopify is responsible for that processing.

You can learn more via Shopify’s Privacy Policy or manage your preferences through their privacy portal.

Cookies & Tracking Technologies

Like most online stores, we use cookies and similar technologies (including technologies provided by Shopify and Meta) to:

  • Keep the website running smoothly
  • Remember your preferences
  • Understand how customers use our site
  • Measure the effectiveness of our advertising
  • Improve your shopping experience.

These technologies may collect information about how you interact with our website. You can adjust your browser settings to manage or disable cookies, though this may affect site functionality.

Third-Party Links

Our website may include links to third-party websites or platforms. We are not responsible for their privacy practices, so we recommend reviewing their policies if you visit them.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us and we will remove it.

Security & Data Retention

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to:

  • Provide our Services
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our agreements where required

Your Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Request corrections
  • Request deletion of your data
  • Receive a copy of your data
  • Unsubscribe from marketing communications
  • Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

International Transfers

Your information may be stored or processed outside New Zealand, including by trusted service providers. Where required, we use appropriate safeguards to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with the revised “Last updated” date.

Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us:

Email: hello@cocoacrush.co.nz
Location: Whangārei, New Zealand