Privacy policy

Last updated: 21 October 2026

At Cocoa Crush NZ, we believe gifting should feel effortless, thoughtful, and special. We also take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.

Cocoa Crush NZ operates this website and store, including all related content, features, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide a seamless and secure shopping experience.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or could reasonably be linked to you.

Depending on how you interact with us, we may collect:

  • Contact details – name, billing/shipping address, phone number, email
  • Payment information – payment method, billing information and transaction details. We do not store your full payment card details
  • Account details – username, password, preferences
  • Order and shopping activity – items viewed, added to cart, purchased, returned, or exchanged
  • Communications – messages you send us (e.g. customer support enquiries)
  • Device and technical data – IP address, browser type, device information
  • Usage data – how you browse and interact with our website
  • Gift personalisation information – photographs you upload, personalised gift messages, recipient names and delivery details, and other information you provide to personalise a gift.

  • Corporate gifting enquiries – business names, contact information, gifting requirements, delivery preferences, recipient information and company logos or other branding materials you provide.

How We Collect Your Information

We collect personal information in a few ways:

  • Directly from you – when you place an order, create an account, or contact us
  • Automatically – through cookies and similar technologies when you browse our site
  • From service providers – such as payment processors and platform providers
  • From partners or third parties – where permitted by law

How We Use Your Personal Information

We use your information to provide a smooth, enjoyable, and secure experience:

To fulfil your orders

To process payments, prepare and deliver your gift boxes, manage returns or exchanges, and keep you updated on your order.

To personalise your experience

To remember your preferences and show you products you’re likely to love.

For marketing and promotions

To send you news, special offers, new product announcements and gifting inspiration where you have consented or where otherwise permitted by law. You can unsubscribe from marketing communications at any time.

To keep things secure

To prevent fraud, protect your information, and maintain a safe shopping experience.

To communicate with you

To respond to enquiries and provide customer support.

For legal reasons

To comply with applicable laws and protect our business.

To personalise your gifts

To process uploaded photographs, prepare personalised gift messages, coordinate gift presentation and deliver gifts to your chosen recipients.

How We Share Your Information

We only share your information when necessary, including:

  • With trusted service providers that help us operate our business, including payment processing, order fulfilment, shipping, customer reviews, website analytics, marketing services and online forms. This includes Microsoft Forms, which we use to collect and manage corporate gifting enquiries.
  • With marketing and advertising partners (such as Meta) to measure the effectiveness of our advertising, understand website activity, and show relevant ads where permitted by law
  • With Shopify, who powers our store and helps improve services
  • When required by law or legal processes
  • If you request or consent to sharing (e.g. social media integrations)

We may share limited information with trusted technology partners that help us understand website performance, improve our Services, measure advertising effectiveness, and personalise customer experiences. Where possible, information shared for these purposes is protected using industry-standard security measures.

We do not sell your personal information.

Our Relationship with Shopify

Our online store is hosted by Shopify, which collects and processes personal information when you browse our website or make a purchase.

We use Shopify Network Intelligence, which allows Shopify to process information about your interactions with our store, other Shopify merchants and Shopify services to provide enhanced features. These may include personalised shopping experiences, improved analytics, fraud prevention and more relevant advertising.

Information you provide to our store may be shared with Shopify and trusted third-party service providers, including providers located outside New Zealand, to support these services and operate our store.

You can learn more about how Shopify collects, uses and protects your information in Shopify's Consumer Privacy Policy.

You can also manage certain privacy preferences, including opting out of specific uses of your information for advertising, through Shopify's Privacy Portal.

Cookies & Tracking Technologies

Like most online stores, we use cookies and similar technologies (including technologies provided by Shopify and Meta) to:

  • Keep the website running smoothly
  • Remember your preferences
  • Understand how customers use our site
  • Measure the effectiveness of our advertising
  • Improve your shopping experience.

These technologies may collect information about how you interact with our website. You can adjust your browser settings to manage or disable cookies, though this may affect site functionality.

Third-Party Links

Our website may include links to third-party websites or platforms. We are not responsible for their privacy practices, so we recommend reviewing their policies if you visit them.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us and we will remove it.

Security & Data Retention

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to:

  • Provide our Services
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our agreements where required

Customer Photo Uploads

When you choose to personalise a gift with a photograph, your uploaded image is processed and stored using our third-party upload provider, Upload-Lift by Cloudlift. We use these photographs solely to prepare and fulfil your personalised gift order.

Uploaded photographs are generally stored by our upload provider for up to 30 days. If you would like to request deletion of an uploaded photograph, please contact us at hello@cocoacrush.co.nz. We will arrange for its deletion where possible, subject to any applicable legal or operational requirements.

Your Rights

Under New Zealand's Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information

You may also contact us to request deletion of your personal information, subject to any legal or operational requirements.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us directly.

To exercise any of these rights, please email hello@cocoacrush.co.nz.

International Transfers

Your information may be stored or processed outside New Zealand, including by trusted service providers. Where required, we use appropriate safeguards to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with the revised “Last updated” date.

Contact Us

If you have any questions or would like to exercise your privacy rights, please contact us:

Email: hello@cocoacrush.co.nz
Location: Whangārei, New Zealand